Terms of service

Welcome to Soft Gems Co. These Terms of Service establish the conditions under which you may access and use https://www.softgemsco.com/, browse product listings, submit orders, and communicate with our store.

The website is operated by MSI ALLIANCE, LLC, located at 6910 LEONARDO STREET, CORAL GABLES, FL 33146, United States.

By using the website or submitting an order, you agree to these Terms, subject to consumer rights and other protections that cannot legally be waived.

1. Our Store and Products

Soft Gems Co. is an online retail store offering practical travel accessories intended to help customers prepare, pack, and organize personal belongings.

Our product categories include:

  • Luggage straps: Accessories designed to help secure or identify luggage during travel.

  • Plastic travel bottles: Containers designed to hold suitable personal-care liquids or other contents described in the relevant listing.

  • Travel toiletry bags: Bags designed to organize toiletries and other personal-care essentials.

Product selection, descriptions, prices, specifications, and availability may be updated from time to time.

2. Acceptance and Eligibility

By using the website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate to the best of your knowledge.

If you place an order on behalf of another person or an organization, you represent that you are authorized to do so.

You agree not to use the website for unlawful activity, fraudulent purchases, unauthorized transactions, or conduct that interferes with the rights of others.

3. Product Descriptions and Specifications

We make reasonable efforts to present products with useful descriptions and accurate information.

Product pages may contain photographs, dimensions, materials, colors, capacities, package contents, and other specifications. The details provided for each individual listing should be reviewed before purchase.

For luggage straps, customers should review any stated length, adjustment range, buckle style, material, and fastening details.

For plastic travel bottles, customers should review the stated capacity, dimensions, closure design, material, and intended use. Unless expressly stated, a bottle should not be assumed to be compatible with every liquid, leakproof in every position, or approved by every airline or airport authority.

For travel toiletry bags, customers should review the listed dimensions, compartments, material, lining, zipper, handle, and closure details where available.

Product photographs are illustrative. Screen settings, lighting, and display technology may affect the appearance of colors or finishes.

If a product is materially inconsistent with its description, please contact us so that we can review the issue.

4. Product Suitability and Customer Responsibility

Customers are responsible for determining whether a product meets their particular needs.

A luggage strap may assist with luggage organization or identification, but it is not a guaranteed theft-prevention device and does not guarantee that luggage will not be opened, lost, or damaged.

Plastic travel bottles should be used in accordance with their product descriptions and material characteristics. Customers should check that the intended contents are suitable, avoid overfilling, and secure closures before packing.

Travel toiletry bags are organizational accessories. Unless a listing expressly states otherwise, they should not be assumed to be waterproof, leakproof, heat-resistant, or suitable for every cosmetic or toiletry product.

Airline, airport, and border-security rules may vary by country, carrier, route, and date. Customers are responsible for checking the rules applicable to their journey.

5. Prices, Currency, and Taxes

Unless otherwise stated, prices displayed on the website are in U.S. dollars.

Prices, product availability, and promotional offers may change, subject to applicable law and orders already accepted.

Applicable shipping fees and taxes will be displayed during checkout before payment is submitted.

Our current shipping-price structure is:

  • Free shipping on orders of $10.00 or more.

  • A $5.99 shipping charge on orders below $10.00.

If we discover a material pricing or listing error, we will address the affected transaction in accordance with applicable law and the circumstances of the order.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the terms displayed at checkout.

An automated confirmation generally acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may review orders for payment authorization, product availability, address accuracy, pricing, and possible fraudulent activity.

Where permitted by law, we may decline or cancel an order for legitimate reasons, including payment failure, stock unavailability, material listing errors, incomplete shipping information, suspected unauthorized activity, or an inability to fulfill the transaction lawfully.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

7. Payment Authorization

You must use a payment method offered during checkout and authorized for the transaction.

By submitting payment information, you authorize the applicable payment provider and financial institution to process the amount displayed before you complete your purchase.

We may rely on third-party payment processors for payment authorization, settlement, refunds, and fraud screening. Their services may be subject to separate terms and privacy notices.

We do not guarantee that every payment method will be available for every order.

8. Shipping and Delivery

Shipping charges, processing information, and delivery arrangements are explained in our Shipping Policy.

Our current shipping charges are free for orders of $10.00 or more and $5.99 for orders below $10.00.

Processing and delivery estimates are not guaranteed unless expressly identified as guaranteed. Actual delivery may be affected by carrier operations, weather, seasonal demand, address errors, transportation interruptions, or other circumstances outside our reasonable control.

If we cannot ship within the timeframe promised, applicable federal law may require us to provide a delay notice, obtain the customer's consent to a revised shipping arrangement, or issue a refund for unshipped merchandise.

9. Returns, Refunds, and Cancellations

Our Return and Refund Policy explains how customers may request returns, refunds, replacements, and cancellations.

We offer a proposed voluntary 30-calendar-day return period for eligible change-of-mind returns, subject to the conditions described in that policy.

This voluntary program does not restrict any consumer right or remedy available under applicable law for defective, damaged, incorrectly supplied, or materially misrepresented products.

Please review the full Return and Refund Policy before submitting a return request.

10. Acceptable Website Use

You agree not to:

  • Use the website for unlawful, fraudulent, or deceptive purposes.

  • Submit false order, billing, shipping, or contact information.

  • Attempt to access restricted systems without authorization.

  • Upload malware or other harmful code.

  • Interfere with website security, availability, or performance.

  • Copy or exploit protected website content without authorization.

  • Use automated systems to collect website information in a way that violates applicable law or our rights.

  • Impersonate another person or misrepresent your authority.

  • Abuse customer service channels or knowingly submit false claims.

We may take reasonable measures to protect the website, customers, and business operations against misuse.

11. Intellectual Property Rights

Unless otherwise stated, original content appearing on the website—including text, product descriptions, photographs, graphics, logos, page layouts, and design elements—is owned by or licensed to MSI ALLIANCE, LLC or the relevant rights holder.

You may view and use this content for ordinary personal shopping purposes.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from protected material without prior written permission, except where permitted by law.

Third-party names, trademarks, and product references remain the property of their respective owners.

12. Third-Party Services

The website may use or link to external services such as payment processors, shipping providers, website hosting services, and other third-party resources.

These services operate independently and may be governed by separate terms, privacy notices, and security practices.

We do not control all aspects of third-party services and are not responsible for their independent content, availability, or policies.

13. Website Availability and Changes

We aim to provide a dependable online shopping experience, but uninterrupted access cannot be guaranteed.

The website or certain features may occasionally be unavailable due to maintenance, software updates, hosting problems, network disruptions, security measures, or other events beyond our reasonable control.

We may modify or discontinue website features when reasonably necessary for maintenance, security, business operations, or legal compliance.

14. Disclaimers

To the extent permitted by law, website information and general informational materials are provided on an "as available" basis.

We do not guarantee uninterrupted website access, error-free operation, or continuous availability of every product or feature.

Product-specific warranties, if any, will be described where applicable. Nothing in these Terms removes any warranty, consumer protection, or remedy that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, MSI ALLIANCE, LLC will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from website use or temporary website interruptions where such limitations are legally permitted.

This section does not exclude liability that cannot legally be excluded, including applicable statutory consumer rights, remedies for defective or misrepresented merchandise, or liability arising from fraud or other non-waivable obligations.

Any permitted limitation applies only to the extent allowed by law.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of the website, material violation of these Terms, or infringement of another person's rights.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for a matter that applicable law does not permit us to shift to a customer.

17. Suspension or Restriction of Access

We may restrict or suspend access to website features when reasonably necessary to protect our systems, investigate suspected misuse, address security concerns, or comply with legal requirements.

Such action will be subject to applicable law and will not remove rights relating to orders already accepted or payments already collected.

18. Changes to These Terms

We may revise these Terms to reflect changes in products, website functions, business operations, or legal requirements.

The latest version will be published on the website with its effective date. Changes generally apply prospectively, subject to applicable law and any specific agreement governing an existing order.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles that would require the application of another jurisdiction's law.

Any dispute will be handled by a court or other forum with appropriate jurisdiction, subject to mandatory consumer protection requirements and rights that cannot legally be waived.

20. Severability

If any provision of these Terms is held invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue in effect to the extent permitted by law.

21. Contact Information

For questions about these Terms, an order, or the use of our website, contact:

MSI ALLIANCE, LLC
Attn: DAVID BARAKA
6910 LEONARDO STREET
CORAL GABLES, FL 33146
United States

Email: [email protected]
Website: https://www.softgemsco.com/